The factory reset keeping recordings worked! The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 14-12-2020 Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. It looks like you're new here. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Select Software Information. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Factory reset, keep recordings. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I've seen a packageremoved when a fibre upgrade has been done. This happened to me a couple of weeks ago. Box stuck in nearly ready - YouView Support A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. The new box should be with you on Monday. Any advice would be appreciated. 04-04-2020 This can be causes by it being knocked while it was turned on. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Sign in or register to get started. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. on Cheers . Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Thanks. Hi, thanks for your reply. Within three seconds press and hold the power button on the front of the box and hold both buttons. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. YouView TV Ltd 2023. Thank you so much. 05-07-2022 (As fine as they ever do on my poor internet connection lol). I've tried that about 15 times now, to no avail. BT TV. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Not sure what box model you have? We can't get past the message Freeview Loading. (Although i'm not sure why the drive would affect the 'settings' menu)? Update: Looking at some of the advice on this site, I have tried some of the reset options. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Your account is set up as TV store only and a TV account should be set up as multicast. All rights reserved. Yes I received my new box and it all seems to be working fine. If it does then you have the original Humax DTR-T1000. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Welcome to the Digital Spy forums. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! 04-04-2020 Release the down button and press the power button to say yes. My BT TV box has stopped working or keeps freezing | BT Help Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Select Update Software. Post back and let me know. I believe there is a maintenance mode which you can get into, which may give you more recovery options. It is described at. 17h00. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 24-04-2019 Turn the power on using the switch found on the back of yourbox. There was a factory reset, but keep recordings option, but this failed. Remember all of your recordings and personal data will be deleted. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 01-05-2019 More info. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 06-05-2019 12:11 PM. You may be able to change the hard disk inside. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. 03:09 PM. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on on Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 20h29. Hi, no I don't have a subscription. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Factory reset, delete recordings. 04-05-2019 14-12-2020 Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Sign in or register to get started. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. My YouView box no longer starts up. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 02:18 PM. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Youll be greeted with a friendly Hello telling you that your box has restarted. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. A YouView Box FAQ. 12h21. 15-12-2020 When I powered it back on, it seemed to work again. Youview box used to work, no problem with other gadgets. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. This will keep your recordings but you do need an internet connection for it to work. All rights reserved. It took 2 full resets before the box started working again. There are various different levels of reset modes 2 (factory reset keeping recordings) . Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 04-04-2020 A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I'm with PlusNet fibre using a TalkTalk box. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Thanks. If this does not do the trick, then your device may be due for a software update. Go to the main menu by pressing the blue Home (or YouView) button on your remote. . Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. - edited My husband . The Ethernet cable is securely connected to the Ethernet port. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. From My Account you can also check your connection and test your line for any issues in the Service Centre. I bought the box a few years ago to record and access freeview channels. 14-12-2020 My box has a repeat problem. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so.
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