depop buyer wants refund

When a website offers this, it is known as Buyer Protection. Listing is fairly easy on Depop. Want to know more? When you make a purchase using links on our site, we may earn an affiliate commission. List Your Items on Depop. By browsing this website, you consent to the use of cookies. This is a decent chunk of your overall profit, so it is worth keeping in mind. A sub for discussing all things Depop. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Mention relevant aspects of the transaction such as dates and place of delivery. To avoid this happening, you can simply add a Top Up card. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Vinted does not charge any fees for selling items. The app is popular in countries across Europe, such as France and the UK. Quick Answer: How To Issue A Refund On Depop. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. To leave feedback: Go to profile. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? I know it definitely isnt damaged and he definitely isnt blocked from my side. sold an item for 150 and going to revieve 130 smh. Tap > tap All sold items. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Depop's use of PayPal makes it a very secure option for both sending and receiving funds. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. The app does not have its own payment system, and therefore does not accept raw payment card details. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. To send a full refund, follow the steps for Full refund. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. The full terms and conditions are covered in the eBay Money Back Guarantee policy. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. No, as long as you are a responsible & careful user. A week later they have opened a dispute saying this was an unauthorised payment? 98. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Each user has 180 days to request a refund via Depop. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. You can also make offers if you want to try and bring down the price a little. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Per Paypals restriction, you can only refund within 60 days from the initial transaction date. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. How to avoid common Depop scams and fraud while selling on this popular marketplace! Also the depop profile has blocked me. However, all purchases done outside of this are at your own risk. Vinted consists of five main sections, which you can access at the bottom of the screen. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Unfortunately, fraud and criminal activity does still occur on PayPal. Buyers want authenticity and transparency. Non-material goods, such as event tickets. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? If it's a low-cost selling process you're looking for, Vinted is likely the better option. So, if this sounds more like you, it may be worth paying the higher fee on Depop. Kidizen is a trademark of Kidizen, Inc. Discover what an Etsy scam looks like, and how to protect yourself. Buyer asks for partial refund after 2 weeks. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Will Depop ban my store for using Sales Bot? Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Through the Depop website. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Depop is particularly popular with users in the US and UK. You can now refund users in app. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. This content may be old or outdated. If you have questions, you can also message the seller to learn more. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. View solution in original post 1 Kudo Login to Reply or Kudo However, Depop is also used by small businesses offering new products. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Thanks for your submission to r/Depop ! I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Readers like you help support MUO. Determine if the flaw or issue was something you missed, or happened after the item left your possession. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Offer an alternative solution. If they accept, the dispute will be closed. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Price your items competitively and fairly so both you and the buyer are getting the best deal. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. This application is not endorsed or certified by Poshmark, Inc. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. This application is not endorsed or certified by Kidizen, Inc. Leave the Archive. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. It all hangs on whether paypal agree that the transaction was unauthorised. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). This is the easiest part of the process. How to Buy Online Safely, Securely, and Confidently. eBay is a trademark of eBay, Inc. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. - made sure not to do it through friends & family because I know people get scammed that way so often. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. I didn't ship anything. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Be prepared to walk away. Readers like you help support MUO. Tap leave feedback. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Depop Payments refunds Log in to the Depop app. As resellers, we all want the perfect sales experience from start to finish. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. You can let the buyer know why you disagree with their dispute in the Resolution Centre. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Vinted, on the other hand, came about in 2008 in Lithuania. This application is not endorsed or certified by Mercari, Inc. This content may be old or outdated. Head Office. Log into your PayPal account. This application uses the eBay API but is not endorsed or certified by eBay, Inc. Advice is voluntary. Listing Items on the Depop App. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. I'm sure Depop will have that policy too good luck!! Find the purchase payment you would like to refund and click Details. By browsing this website, you consent to the use of cookies. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Ah that's brilliant thank you so much, you've put my mind at ease!! All purchases made through the Depop BUY button are covered by Buyer Protection. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Ask for some feedback. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. I am suppossed to let.him have all.of this equipment for free? I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. I can affors to lose 100 percent of my sale. 1999-2023 PayPal, Inc. All rights reserved. Follow these steps : Tap > tap All sold items. I definitely sent the payment through depop instant pay as goods/services thank god! If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Select the transaction you'd like to refund > tap Refund. Today, Vinted is a popular thrifting app with millions of users. We may suspend an account for any of the following reasons: Prohibited Items. Scan this QR code to download the app now. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Email: support@depop.com. The buyer can then accept or reject your response. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Purchases made without using the BUY button. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. You might also like: What to Sell on Depop in 2022. For purchases made via the main Buy button, Depop charges a 10% fee. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Related:Common eBay Scams to Be Aware Of. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Depop Ltd. Support. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. The issue was outside of your control and contacting the shipping service may help you settle the issue. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. 1999-2023 PayPal, Inc. All rights reserved. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Confirm the amount and click Submit. Select the transaction youd like to refund > tap Refund. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online.

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