And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! Air Travel - Princess Cruises Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Cancelflexible airfareup to 45 days prior to departure with nofees. ? I just talked to Princess & verified those numbers. Air charges are non-refundable (e.g. I fly almost 100% Delta. Princess has no control over seat assignments, and any changes are at the discretion of the airline. It has been like this for the last month now. Of course that's the regular Princess number and they won't let you speak with EZ Air. Payment is due immediately upon time of air booking. Of course that's the regular Princess number and they won't let you speak with EZ Air. I have never been able to call them directly. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. That being saidI wish there was a better way to get hold of the EZAir people. Our flights for our May cruise changed on the United website in February. Announcing Our 2023 Cruisers' Choice Award Winners! This is just what I needed. By Im glad that this ended up working out for you! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Crew Appreciation. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. EZAir used to be easy and reliable. When they finally answer. Its called In Route Assistance. I have received notification from Air Canada each time. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm EZ Air not so easy. - Princess Cruises - Cruise Critic Community Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Access fares lower than most public prices. Im not one to wait around so I used the confirmation number to look up our flights on Delta. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. They were able to make it work. You should always check with the airline directly for any changes. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. I suspect that a lot of what @CineGraphicsays could very well be the case. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. . Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Good job Delta! I tested this out this morning with other ticket agency and they show the same as Princess. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Click here to reload the page in order to enable certain features. No fee until 45 days prior to departure. Navigate phone maze to a human Press 2 then 3. Princess MedallionClass FAQ. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. I'm not sure whats up with Princess these days. Call center hours 24 hours, 7 days. You can do it online. Since often posts are about problems with services I thought I would post about when it worked well. Plus, you'll find a host of other exciting benefits: no cash back). Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. This past Monday I finally got the notice, almost two months after the change was made by United. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Gulf Breeze FL. By So I called Princess and got no help just a response to wait for an email. Question - should I care that Princess hasnt notify me? It also offers Late Arrival Protection something not offered by other major air booking websites. In our case, Princess hasnt updated there flight schedule with the airline schedule. EZ Air Phone Number - Princess Cruises - Cruise Critic Community I clicked the modify option to see if it was ticketed. This definitely sounds like it could all be attributable to Delta scheduling. If you leave next Monday then your flight should be ticketed. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Restricted. EZair --- a warning - Princess Cruises - Cruise Critic Community Its so expensive now. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. So after reading your post, I decided to go for it and got on chat with Delta. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Mark Inappropriate. 6 Best Reasons to Book Cruise Line Air (and 3 Reasons Not To) Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. We are dealing with the same thing with a Delta flight on May 29. Go into your booking. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. It seriously shouldn't be this difficult. #3. Luckily I check with the airline app for the latest flight time. You can't use travel points to purchase your flights. Announcing Our 2023 Cruisers' Choice Award Winners! Thanks for posting those numbers. We booked EZair as we got in on the free gratuities and free air deal. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. I have Air Canada booked through EzAir for August. The ticketing request button was gone so I thought it had been ticketed. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Gosh! Thank you very much. Department you're calling Customer Service. Powered by Invision Community. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Last minute emergency is what? So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. CruiseHealth FAQ. This is a dedicated phone number, not the Princess contract number. Once you have clicked the Princess EZair . Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Until - suddenly - the original flight route was back. . Within Australia, use 13 24 88. After 3 hours on the phone with AA finally got a flight a day early that was workable. But when I clicked the view eticket button it had an eticket error. Princess EZair - Princess Cruises - Cruise Critic Community The OceanReady Process. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Outside of the United States and Canada you may reach us at 661-284-4410.. Payment is due immediately upon time of air booking. EZ Air Phone Number - Princess Cruises - Cruise Critic Community Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Dress Code and What to Pack for a Cruise. Call-back available YES. Fees apply within 45 days. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. And I really wanted to get to Guernsey.). Ive tried it; thats why I was hoping someone had a direct number. I'm not sure whats up with Princess these days. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Their price is lower than the airlines,that's why I am asking. Does anyone know the number for EZ Air that you call if you have any problems? Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a Air Transportation: Same Day Late Arrival Protection. trbarton, January 21, 2019 in Princess Cruises. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. Lobstermobster, April 22, 2022 in Princess Cruises. Today, I contacted Princess Ez-air (option #4) and James . You may call us toll-free at 800-545-0008. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. I just talked to Princess & verified those numbers. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. They are both correct. They will put you on hold while they call the EZ Air folks. It took EzAir a couple of days to say there was a itinerary change. Princess representatives are available to answer this emergency en route line from. December 20, 2010. I would rather be the one in control of my flights. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Thanks for posting those numbers. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Contact Us: Princess Cruises healthworker, January 26, 2020 in Princess Cruises. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Kudos to your wife for not giving up and making them actually do their job. Is there a different number to call once your out of the US? princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! Plus, book flights now with no amount due until cruise final payment. Polar Online | Help | Sailing Search Restricted fares are non-refundable and must be paid in full at the time of booking. By Powered by Invision Community. It could be the airline not informing Princess. Was not going to get to FLL to embark. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs.
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