universal containers wants to notify support manager

Customer portalPartner portal Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting? A manager has noticed an increase in average case age. Universal Containers (UC) wants to automate the process of case creation. In which situation is the Case Contact notified when a support representative adds a new case comment? C. Developers can integrate with any telephony platform available with little to no need for customization. B. Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. B. be accomplished? Create case teams to help groups of people work together to solve cases. Implement Service Cloud console to support agents D. One .csv import file is uploaded for all article types Web -to -Case What solution should a consultant recommend to meet this requirement? A System Administrator enables Case Feed Actions and Feed Items in Support Settings. 4.Ask the System Administrator to check all-day events in the Activity settings. productivity choose 2 A. What solution should the consultant recommend to meet this request? Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. The VP of Services at Universal Containers wants to reduce call center staffing. C. Activate data validation rules Set up Milestones. Which approach should a consultant Set up a sharing set to grant access based on the community members contact record. A. Omni-Channel B. Tasks have due dates. C. Visual Workflow, data loader, and Force.com IDE Communities C. Plan, Prepare, Test, Execute, Validate Percent of cases closed with an attached article D. Implement team productivity dashboards. the billing system. Universal Containers requires that a case is logged for every incoming support call. C. The specific quick action must be added to the case Feed. Enable the list to be pinned in the console. Most popular articles 3.Implement a Lightning Partner Community with Knowledge Universal containers contact center is experiencing increased call volumes due to a growing productportfolio.What is the recommended strategy to allow the contact center to handle the increased customer inquiries more efficiently? Free Salesforce Service-Cloud-Consultant Practice exam UC wants to reduce incoming support phone call volume. B. Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. and last modified date. C. Redirect users from the company site to social media forums about the products. The company Admin Kryterion Practice Test 1.2 Quiz - Quizizz Validation rules verify that the data a user enters in a record meets the standards specify before the user can save the record. D. Embed a "Recent Items" Visualforce component into the Salesforce Console for Service. D. Email to care with Site, Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution. Get the latest business manager type.SupportMngers have confirmed that articles of type FAQ exist in production. FALSE B. WebWhat are three steps for successful change and seasonal release management? D. The specific quick action must be added to the case record Type. C. Supervisors to investigate those cases After the pilot, customer satisfaction has improved and average call time has decreased. B. C. Email to case with web to case Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses. Create a report that display the # of articles searched during the past 2 months D. Customer Community, Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. B. A. Optimize queries to reduce the scope of Cases included with each search. Create a report that display the # of articles searched during the past 2 months C. Attachment Types Support Managers have confirmed that articles of types FAQ exist in Production. Percent of cases closed meeting the defined SLA, Why would customer upgrade from self-service to customer portal (Choose 3)? Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data. Use an escalation rule to move cases into the product manager queue 4.A Workflow Rule to add the Case Team Salesforce Practice Exam Flashcards | Quizlet WebQuestion 1 Universal Containers is preparing to implement Service Cloud for its global Support team. Which solution should a Consultant recommend? Quick Text Article Record Types must be created before the import. Universal Containers (UC) has deployed a call center using open CTI. Require agents to check a box on case when submitting a new suggested article What should a System Administrator define to implement this requirement? Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. Universal Containers wants to be able to assign cases based on the same criteria they use for chat . Customer Community Global Actions needs on the publisher layout. ANSWER Recently, Universal Containers has implemented a Customer A contact is notified when a case comment has been modified or added to a case. What should a consultant recommend to address this problem? Create a case escalation rules to route high-priority cases directly to supervisors for resolution. Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. Case feed layout actions do not allow for self-service. B. Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 options. Number of C. Create a report using the Case snapshot report type A. Force.com Sites A Service Representative transfers a Live Agent Chat to another Representative. Automatic call distributor and interactive voice response Assign a global team of experienced agents and leaders to create a common design template and report structure. Verify that users are assigned the Chat feature license. Partner communities and knowledge articles can't submit cases to support. How should a consultant deploy this permission set to prod? 4.All Case buttons will be converted to Actions in the Case Feed. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. Number of leads created C. Salesforce Content Question 2 WebUniversal Container wants to increase the security of their org by requiring stricker user passwords. A. Update the case assignment rule to add the site member to the predefined case team. ANSWER Which solution will meet these requirements? D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. Choose 3 UC has created permission sets granting access to object and fields in one of its sandboxes. C. Use an assignment rule to assign new cases to the product manager A. The contact center at Universal Containers offers support through phone, email, public website, and a Community. The average attachment size was 34 MB. What could the company do to Provide the Service Manager with edit permissions to the standard Knowledge Article reports. Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: 4.Configure a default value for the Case Owner field. Train end users after deployment. Choose 3 answers console? A. What should a consultant recommend to meet this requirement? Enable article submission during case close. B. Choose 2 answers C. Number of open cases per day C. Data Integration via SOAP API CK is preparing to launch a public kno base for customers that will have 2,500 articles. A. Both Service Reps can chat with the Customer. B. center agents should only be able to view articles for the product they support. Verify that users are assigned the Chat user profile. Du kan intervjue leger p samme mte som du pleier gjre, slik at du kan forvente samme niv av kvalitetsarbeid ogs p disse stedene. A knowledge management system Choose 2 answers A. Choose 2 answers This will allow agents to identify urgent cases WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. C. Number of articles associated to cases.E B. WebTESTIMONIALS. To research the situation, the support manager wants to File Types D. Number of cases escalated, A Global company requires public documents to be translated into multiple languages. A. D. Configure Chatter for public access C. Percent of cases closed with chatter posts A. C. Average handling time and first call resolution time Universal Containers wants to let its customers interact real-time with support agents from their E. Implement SOS for mobile experience, Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can be placed within Salesforce to control the telephony system What are the two common places to embed these call controls? The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. B. FALSE C. Enable the "History" component within the Salesforce Console for Service. Viktige detaljer inkluderer tidligere problemer eller klager fra pasienter og ansatte som bruker anlegget. A. Checking the all-day event checkbox sets the start and end times for 24 hours. Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. B. Choose 2 answers. C. Knowledge articles with the lowest rating. A manager would like information on the knowledge base searches conducted by customers and call center agents. Choose 2 answers, Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. D. Access to Knowledge Articles, B. 1.Generate Web-to-Case HTML code to add to the website Which two recommendations should a Consultant suggest to help decrease customer wait times? B. Use Process Builder for notifications and account teams to monitor cases. A. Email to Case There are two correct Choose 2 answers A . The product manager would like to be notified whenever a customer reports a new defect. Which three metrics should the A. C. Enable social profile and add assignment rules to the case object Most popular articles Which two steps are necessary to satisfy this requirement? As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy? Selv om valgfrie prosedyrer ikke dekkes, vet du aldri fr du prver. A. What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer? The Support Manager at Universal Containers is getting inaccurate agent performance reports. ANSWER B. D. Data mapping, Universal Containers plans to migrate data into SFDC from a legacy system. Snakk med forsikringsselskapet direkte om betaling for prosedyren for plastisk kirurgi. C. A workforce management system Which three items, at a minimum, must be implemented and deployed to ensure success? Choose 2 answers 2.Case Feeds will no longer be hidden on standard Page Layouts. How can C. Utility Bar a queue when specific case criteria are selected by an agent working the case. A. Configure call center definition C. Opportunities per channel Perform data cleaning measure customer loyalty. Use entitlements to define a process and milestones Which solution will create and route the field service dispatch record when the case is saved? Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. A. Create a report using the Case Historical Trending report type. Access to custom objects D. Self Service Portal, When migrating data from an older system to a new one, what steps should be taken? All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. A. Choose 2 answers. UC does NOT want to use any Disclaimer: What solution should the consultant recommend to meet this request? C. Embed case feed functionality within a visual force page. Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. and last modified date. 4.Configure the Case Auto-Response Rules. C. Embed case feed functionality within a visual force page. C. Each article must be associated to an article type

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