port macquarie council complaints

Please enable JavaScript in your browser's settings and refresh the page. Complaints can: increase the chance of getting a better outcome help others in similar situations % The Port News has been at the heart of its community for more than 135 years. endobj We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Your feedback should be received no later than Friday 20 November 2020. Court and Crime | Port Macquarie News | Port Macquarie, NSW Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Sign up for our newsletter to stay up to date. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. ,QZ0f`[mlKV 3P`Pff` A IT was a $64,000 question that amounted to nothing. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. 14 0 obj the best way to lodge a complaint or a request for service (which is via our website). endobj x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K 49 High Street Wauchope NSW 2446. Here areall the different ways you can get in touch with us. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Recently we undertook a significant review of how we deliver service to our customers. asbestos, chemicals in water) PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. Port Macquarie court list - Federal Circuit Court of Australia Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Calls received outside of business hours are diverted to our after hours call centre. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. CfZE-n% We're here to help! Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Contact us for any help on browser support. Making a complaint - NSW Ombudsman Port Macquarie: Council creates new role to weed out old ways Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. We live in an environment where anonymous people can make complaints - what can you do about it. ABN: 11 236 901 601 We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. endobj Email Send us an email and we'll get back to you as soon as possible. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". There are many benefits of making a complaint and telling someone about your problem. 9 Laurie Street Laurieton NSW 2443. 12 0 obj This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. stream <> Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. To make sure you're up to date with all the news, SIGN UP HERE. "What I think is shocking and disgraceful is the process. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Ask a question, lodge a service request, report a local issue or provide feedback through an online form. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. council@pmhc.nsw.gov.au Mail Reach us by posted mail. Read our Privacy Policy. the best way to lodge a complaint or a request for service (which is via our website). Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' "I consider that money has been taken away from important assets to our community. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. Complaints investigations come at a cost to ratepayers Policy Review - Port Macquarie-Hastings Council Have Your Say MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. <>stream Port Macquarie NSW 2444. asbestos, chemicals in water). <>>> In 2018 there were two and in 2019, 14 complaints were lodged. endstream Bellingen Shire Council had a clean slate. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Photo: File IT was a $64,000 question that amounted to nothing. Part 1: What is unreasonable conduct by a complainant? ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 What are the key differences between the old and new draft policies? In some cases we need more information and request you contact us directly in these instances. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Contact us - Port Macquarie-Hastings Council Read our Privacy Policy. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. Add data for Port Macquarie. E: council@pmhc.nsw.gov.au 11 0 obj Find out what to do and what information you'll need to provide. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. Complaints can: You have a right to good services and fair treatment. 10 0 obj Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. "These 14 complaints have cost us (council) $51,000. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. Customer requests are the main reason that customers contact us. PO Box 84, Port Macquarie NSW 2444. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Police appeal for . Your digital subscription includes access to content from all our websites in your region. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. Find information on our council, and their contact details. Depending on the complaint, the . Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Read our Privacy Policy. <>stream Port Macquarie NSW 2444. 17 Burrawan Street Port Macquarie NSW 2444. Some content on this page may not display correctly. Search their online public register. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. I corrected it and advised of what I had actually said. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. Port Macquarie and Surrounds Community Notice Board. - Facebook Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. We can help you make a complaint. If we can't handle your complaint, we'll tell you who can help. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. In some cases we need more information and request you contact us directly in these instances. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. HW[6Sc1r gndA%|l qX? Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. You can report most issues online. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Find out what complaints we can help with. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. "After that, I got a five page rambling document that was a record of the matter. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 PDF Revised Customer Complaints Policy 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". Nobody has come back and told me the result of that. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. 7 0 obj << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] A Byabarra farmer has taken his - Port Macquarie News - Facebook Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. 4 talking about this. You can report most issues online. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription.