It may not display this or other websites correctly. This is not a review of crossing. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. This formerly excellent company is now awful. If I could give no stars I would have. 894646. Daily in April. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The price difference was about 185 we are still waiting for it to be refunded. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. We hardly used their restaurants any more. Brittany Ferries: Refund Refund Refund - See 1,191 traveller reviews, 449 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. It goes against our guidelines to offer incentives for reviews. www.connexionfrance.com Il est interdit d'interdire ! Wait for 15 minutes then get through only to be immediately cut off !!! This makes it a convenient way to take your car on holiday with you. )Not much customer service here. Changes to your Terms & Conditions Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. I have also tried phoning on two occasions but gave up after 20 minutes on hold. These tickets require a 50% deposit at the time of booking, which is non-refundable. I guess Ill be going to my bank. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. A way to make more money. DoNotPay can help you avoid unwanted charges altogether with its virtual credit card product. Our crossing was cancelled, without any warning sent to us. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. Brittany Ferries: Cancelled crossings - NO REFUNDS! Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. Brittany Ferries has a very limited refund policy. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? Bookings made under a promotion cannot be amended to dates outside of the applicable promotion period. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. Ich musste die Reise stornieren. Nothing at all but if i had a nearest and dearest affected with the Corona, i. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Instead you can Book with Confidence knowing that you can amend your travel dates without incurring an amendment fee during 2022.. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. Do not include any personal details in the box below. I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. They will answer your email as soon as possible. I am pleased that you were happy with your booking and that you can now look forward to your sailing. The switch to euros seems to be a cover for increasing onboard costs. standards have drifted downwards over the years. Der Vorgang war problemlos.I had to cancel the trip. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Brittany Ferries: Cancelled crossings - NO REFUNDS! Do we have to pay? Furthermore, I'm sorry to hear that you experienced an error on our website and I'll be sure to pass on your feedback to our IT developers. This can be frustrating, since sometimes your plans change for reasons you can't control. Also, I'll pass on your comments regarding the ship to the relevant department. Date of experience: August 2020 Ask tracyoverton01 about Brittany Ferries Great news on the ferries etc. Forget it, their response is that " we'll send you a voucher". Did you reply requesting full refund. Companies can ask for reviews via automatic invitations. WebEnter your booking details Use the same email address and lead passenger name that you used on your original booking. Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. By voluntarily accepting a Refund Credit Note customers will be able to book another package holiday in the future with your travel agent/tour operator and has important protections for the customer. This is a normal experiance when trying to telephone them. This type are not permitted to operate when the wave height exceeds 3.5m. They are the closest crossroads to Paris, just 2 hours from Le Havre. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. A link is given via booking reference and surname. Sign final reduction the Newsletter for Promotional Discounts and Special Offers. Kind regards Jane (Is it worth attempting to rebook? However, be sure to read the small print if your travel insurance policy isnt a new one you may need to upgrade it. I will be sure to forward your compliments on to them.We hope you enjoy the remainder of your weekend & we look forward to welcoming you on-board our services in February.Best regards,JamesBrittany Ferries, Hi Derrick,Thanks for your review - I'm glad to read that you're enjoying our new website.We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. This means that it's best to avoid needing to cancel your travel booking as much as possible. Verification can help ensure real people write reviews about real companies. Our freeholder hit us with 3,800 insurance bill. As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. First of all, please accept our apologies for the delay getting through to us. The car deck is very spacious and not cramped. Please note that the difference in ticket price still applies. I'll be sure to forward your compliments on!Looking forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Great service. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. Watch out when booking make sure it's the cabin you want very confusing. Unless a Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Experience on board was good - adequate if not luxurious, pricey but OK! So sorry but Santona was not upto our expectations. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. WebClaim your credit note Credit Note Information With the easing of rules, we are no longer accepting requests for credit notes. Return travel must be completed before 31st December 2022. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. query quickly dealt with and new documents sent instantly. A week later (today at time of writing) we then receive a call trying to offer us vouchers again. site and will not be responded to individually. The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. We quickly made alternative arrangements with other ferry operators so that our passengers could use our tickets on the Dover-Calais route, said Christopher. Buy all your VW California Accessories at the Club Shop Visit Shop. We were worried that the alternative crossings would be full of delayed lorries. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). WebDesired outcome: I would like a refund please. Could I recommend them in future? For most ferry passengers, their travel experience will be smooth sailing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be Brittany Ferries: Cancelled crossings - NO REFUNDS! The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. Very efficient and helpful service from Jessica despite the fact that she had to overcome some technical issues with the booking. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. But the crossing itself is also more expensive. Very happy. As your sailing in August is still scheduled to go ahead, if youd like to cancel as a precautionary measure, the tickets cancellation policy will come into effect. Die Stornogebhren sich etwas hoch. WebThe table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. Brittany Ferries to offer refunds and credit notes. I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. read more, This is not a review of crossing. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Good afternoon,Thank you for your review - I'm pleased to hear that you were satisfied with our booking process & have been able to make any changes necessary with our Flexi ticket fare.We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. Customer service and communication is deplorable. Your reset password link has been expired. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Brittany Ferries issued us with credit notes. 593 Ratings with an average of 3.5 out of 5 stars. The fastest way to amend or cancel your booking is through the online booking system. I am sorry to hear that you had trouble accessing the API log in online. Last month we caught up with some Brittany Ferries customers. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Monitor weather reports before your crossing. Maybe APIs arent required anymore? P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. Michael O'Leary (Easyjet) was interviewed on the telly this morning. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. I know I was entitled to a refund by law, but we go to France a lot so we were happy to accept a voucher, Sandie, 69, said. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth.
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