jjshouse return request

Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). Bulk orders with multiple sizes/variations of items of the same type. Your satisfaction is the most important to us and this is absolutely our work power. Check out our useful guide for how to properly take your measurements. Your bank or payment service may levy a small transaction charge. It takes weeks to receive the order, Dear penny_leach,We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.Sorry to hear that shipping status is not updated regularly. Which it doesn't give you any other options. Jjshouse return center phone number frost24time.com 888.282.6060 For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item. We will process the refund when we get the returned package and confirm that the product has the problems mentioned. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. You can use JJ's House coupons to unlock discounts at their website. For customers from countries without return label service: If you need to return the items, you can take your package to the local post location and send it back to us. The stain should be treated immediately to obtain the best result. Go to the checkout page. To initiate a return request, you must go to your order page first. 2. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Just an update, JJ's House finally refunded my money last week. Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and theyll look into the issues and give you a satisfactory solution. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. Website is user friendly, the reviews on each gown were helpful in making our decision. Click hereand fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page. If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Cancel order within 24 hours of payment for a full refund. Correct measurements are the prerequisites of getting a perfect fitting dress. For an unpaid order, you can place a new one as you want and put in the correct details. 2. The detergent is spread evenly on the bag and the bag is wiped clean. All Rights Reserved. I did have an off the rack backup plan and figured I could risk it at such a good price. Bought hair pins of a value of 13. In the event the business is responsive, complainants allege JJ's House may deny refund requests, but . You can choose to return the packages by yourself at your cost. The points will be retained in your account. 1. 2. Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. Or you can find it on the Order Details page via this link. We are sorry to hear that you are not happy with the shopping experience with us. 3. You may add items to the checkout page to check on the accurate shipping fee. The shipping time depends on shipping methods. All Sample Sale items are final sale. The basket should have a clean fabric on the bottom of it. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. 2. As of April 14, 2022, JJ's House does offer free return policies. Once confirmed, we'll start processing your refund. - Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. No returns and no exchanges for personalized items. We also ensure all reviews are published without moderation. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. The company will process the refund once it receives the returned package. JJ's House ranks 7th among Wedding Dresses sites. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. Then received a delivered notification a fair few days later and nothing was delivered, I was home all day. The whole refund process will be faster. All Final Sale items are not returnable or exchangeable. Just plain mad. But the points used for your order will not be refunded. Paid extra for custom fitting and have been delivered an item labelled as one colour but is a completely different colour, wrong dimensions. - Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. I ordered from JJhouse because of their no worries return policy. I had to order a size larger than I normally wear, that's OK, all dresses fit different. They take anywhere from 2-10 business days to arrive. Because of this, we recommend returning all unwanted items at one time. AVOID! JJ's House has a rating of 3.88 stars from 2,822 reviews, indicating that most customers are generally satisfied with their purchases. There are 195 customers that JJsHouse.com, rating them as excellent. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. We use dedicated people and clever technology to safeguard our platform. We will reply you within 24hrs in working days. Do not waste your money here just look elsewhere. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. 3. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return. BEIJING China said on Tuesday that it would no longer require travelers entering the country to show a negative P.C.R. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. Personalized items cannot be returned. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. Your Email: *. A rip off! 2.5cm) above belly button, Keep tape slightly loose to allow for breathing room, Usually about 7 inch (ca. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. Hello Maria Gethin, Thank you for taking the time to write your review. Please keep the tracking number safe. test for the coronavirus, another step . We are sorry to hear that you are not happy with the shopping experience with us. - Orders cancelled 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price. Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. I shopped on-line and in major department stores and found nothing to beat JJ's! 4. MG. Maria Gethin. Share your photos and videos with others to prove the truth of your words. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. Currently we can only add spaghetti straps and remove trains for some of our dresses. Tailoring Time is displayed on each dress's product page. Date of experience: 28 April 2023. As of April 14, 2022, JJ's House does offer international shipping policies. This is what the entire return process with JJs House looks like: JJs House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. JJ's House review at a glance Website: jjshouse.com A China based online store founded in 2007 Online store specializing in women dresses, shoes, and accessories for special occasions such as weddings, proms, and more Supports both standard sizes and custom sized product Custom-sized dresses comes at a cost of $20 Products are damaged by misuse, mishandling, or poor maintenance. So many gorgeous dresses to choose from for my son's wedding in May. They are asking me for an additional 5!!!! Your Name: *. The sooner you place an order, the sooner we start preparing your item(s). It is a very special case that you need to pay customs duty, but don't worry, we care about your shopping experience and have sent you an email with the solution.By the way, we recommend that you contact our customer service department via service@jjshouse.com if you need help, because they will help you faster.Thank you for your time and understanding. The dress was very well constructed. Please all be really careful with their alteration service. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. Extremely satisfied with my purchase. All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. 2. To clean part of the handbags (except handbags made from silk and satin), you may use a toothbrush combined with mild soap. Standard Shipping I ordered a dress for my son's upcoming wedding. For the case of discoloration, one should purchase a leather spray which matches with the color of the handbag. Please send your item(s) using local post within 14 days from receiving the return form. Hope we can serve you again in the future and make you a happier customer. Box the item(s) up, remember to print the Return Form and put it in the return package. Does JJ's House accept in-store returns? Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. Have a nice day~ Denise Finley 2 reviews US An hour ago Verified Find the name of the item you want to refund in the Purchases list and click it. Please note that different types of fabrics do take the dye differently, and will not match perfectly. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). Box arrived in fast time. Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. I represented Canada. Cancel order > 120 hours after payment: Refund of shipping fee only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). 2. Copy of the receipt must be provided to request reimbursement. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. It's an amazing dress! * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. This will surely increase the credibility of your complaint. The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. If your measurements align with our size chart, I suggest you choose standard size. Expedited Shipping Fill out all shipping and payment information. Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. Check. Click "Add to Cart" However, we are more than pleased to assist you in filing a claim against the shipping carrier. Silver pieces are given detail by oxidation, over time, they may appear black. * Original shipping fee & return shipping fee will not be refunded. 3. The bag may also be conditioned with a leather conditioner if necessary. Cancel order 72-120 hours after payment: 50% refund + shipping fee. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.com.au selects the most delicate fabric for customers. *Please note, some payment methods are only available as a payment method for selected countries on our web. We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! Shipped items can be exchanged for quality issues, such as items arriving in damaged conditions, or item received was not item ordered. Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access): Return Policy (Full policy, list of returnable and non-returnable items), Damaged, Defective, or Mis-Shipped Items. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. I ordered a standard-size dress, not a custom-made one. Products are exposed to corrosive substances or chemicals. Click where it reads "Return Request". After 14 days, we may not be able to process the return and a full refund. Yes, it really is that easy! As of April 14, 2022, JJ's House does offer in-store pickup. Also, the picture doesn't show the beading on sash very well. To place your order, simply follow the steps as shown below: Please double check your measurements and color choice before ordering. You don't need to worry about the return delivery. FOR ALL RETURNS: Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: I am a 12-14 in US made dresses. As of April 14, 2022, JJ's House does offer order tracking support. View the, Yes. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and GBP 3.00 has been deducted from the refund value. View the, Yes. Estimated Receiving Time = Processing Time + Shipping Time 3. 2. Thank you, and please pass on my thanks to everyone involved - it was a great day. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. The settings of your computer screen may alter the color of the pictures shown on the site. I got my dress on 11/10/11. I have ordered a customised dress and they have been amazing with emails regularly and just confirming about measurements, will definitely be ordering from this company again and definitely recommending jj house to all my friends and family, I have had an excellent experience. Click Edit Order and select your desired payment method, and then proceed to pay. A second dress is too long and will require further work to shorten at extra expense. Please enter the verification code on the picture. 2. In case the stain does not come out, the handbag should be taken to a leather cleaning professional for: 1. If you have an unpaid order and want to use a different payment method, it's easy: After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. Please note: I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. Why is it taking so long? Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. We know to order early enough since shipping takes a few weeks but we have never had any problems. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). You can also contact customer service to provide your PayPal account after returning the package. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). . We do not offer an exchange service for any products at this time. Please don't hesitate to. Does JJ's House offer a money-back guarantee? By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. On this pageyou can check the estimated return shipping time for countries with return labels service. How can one enhance the durability of the handbags?1. Your satisfaction is utmost important to us and this is absolutely our work power. I bought a dress for my daughter's prom. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Well worth the money! JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. JJs return policy on the website should list CORRECT information to avoid wasting so much time!!! 2. 1. Try-On Dresses must be postmarked for return by the 7th day of delivery. Once your return is in transit back to us, we cannot resend any of the items to you.

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