virgin atlantic car hire cancellation policy

However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. WebVirgin Atlantic policies Policies and claims. 15.5 We limit the maximum amount we may have to pay you for any claims you may make against us: (i) The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 per person affected unless a lower limitation applies to your claim under this clause; (ii) In regard to package bookings, our liability (except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us), shall be limited to a maximum of three times the price of your travel arrangements (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under any conditions of carriage or International Conventions. For specific entries or formats, please Cancellation policies and other important information. Read more about delayed baggage. 12.7. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. You may make one copy of such software for archival purposes only. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. All elements of your booking are subject to Park capacity and availability. 13. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. Follow the link for more information on our overbooking policies. Assisting Show your Flying Club membership card on collection of the car. Privacy policy | Delays and disruptions are a frustrating but sometimes inevitable part of air travel. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. Our travel experts are on hand to help you book your next holiday. Changes to website 7. If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. Cruise liners can refuse boarding and will not accept any responsibility if the requirements are not met. We will tell you the procedure for making your choice. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Were a brand thats recognised as a worldwide leader in the car rental industry. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. With more than 2,200 locations in over 105 countries, and the largest premium car fleet in the world, SIXT will have the perfect vehicle for you no matter where you are traveling to. Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. Canadian tariffs. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. Cookie statement | 1.7. Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. i.e. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. You will only be able to change or cancel your flight if you have not checked-in online. Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. Follow Us on Instagram . When you book your flight directly from us, upon request our Customer Service Centre can advise you: Very occasionally, operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made. 6. If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. To get the conversation started, click the link and type "hello . The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. 2. 1.2This Web Site and its Contents are protected by copyright pursuant to English and international copyright laws. Explore our destinations and holiday types and save your faves to your very own Wishlist. Please note that strict time limits may apply for notifying of loss, damage or delay of luggage to airlines. The person that youve known as John all your life may be called Jack in his passport. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. WebAs you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Holidays will fulfill your booking for you. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. There are a number of conditions about how you use our website. You may have to pay extra room charges e.g. 8.4. unused flights, unused car hire or as a result of early check-out). Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Many will automatically add a daily charge to your onboard account. These events are usually outside our direct control however we will take all reasonable measures to ensure passengers are kept up to date with the latest information available, and for significant onboard delays, where safety and security restrictions allow, our cabin crew will provide snack refreshments, lavatory facilities, and access to basic medical assistance. The lead name shall be liable for: (i) the full payment of any deposits and balances; (ii) the payment of any amendment fees or cancellation charges; (iii) providing the details all the persons named in the booking to us; (iv) passing on any and all information issued by us to all persons in the booking including, without limitation, our booking confirmation invoices and these Booking Conditions; and (v) the conduct of the persons in the booking. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. You must ensure you have adequate travel insurance which covers these costs for you. Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). Please ask us to confirm what protection may apply to your booking. 9am - 6pm. Please check https://uk.usembassy.gov.3.3. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. Points cannot be earned where a corporate partner's policy preventspoints being awarded. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. These Booking Conditions may be varied by us at any time and at our sole discretion. 20.3. Wherever you go, we're already there. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. 12.1. For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email special.assistance@virginholidays.com. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. 12.2. 5. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Local Excursions/Activities/Events/ Resort Credits. Passports, visas, health requirements and travel documents. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. 13.1. Canadian tariffs. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. WebIntroduction to Virgin Atlantic. Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. Send us an email and we'll get back to you as soon as possible. Copyright Virgin Holidays Limited. Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Visit National Car Rentalto make a reservation and earnpoints on your rental. For a 7 night holiday please search for 8 nights. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). Prices exclude any gratuity or service charge that may be payable on board or in advance. This can be arranged whilst rebooking or afterwards in Manage my booking. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that any such requests will be met any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. Your booking and ticket must reflect your first and last names only. There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. The airlines loyalty program is called Flying Club, and it operates from 2 hubs in London (Heathrow and Gatwick) and one hub in Manchester. I have just returned from my trip and would to complain about a certain aspect of my holiday. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Please read and take your policy documents with you on holiday. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) 4.3. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. Notifying customers of known delays, cancellations and diversions 3. Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. Flying Club members can unlock unbeatable benefits when matching their Flying Club status with the correspondingSIXT status! Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. 10.2. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. Plus, were always nearby. This page helps you understand the level of service you can expect from us at all times. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. Lets get started. These amendments can only be made by calling our Customer Service Centre. 3.1. 4. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. The latest flight timings will be shown on your tickets which you will receive electronically approx. Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. We want you to enjoy your experience with us. Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. You can also view a summary ofEC Regulation. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. Bookings made by credit card or debit card no longer incur a fee. Is my holiday still going ahead as planned? Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? All such implied terms and warranties are hereby excluded. 9. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). Cookie statement | We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. Occasionally, things do not go as planned. However you cannot transfer the ticket to another person. 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Web Site. Contingency Plan for Lengthy Tarmac Delays. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. Do check before you book and regularly before you travel for updates as the advice can change. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. All cancellation charges become payable by you immediately upon confirmation of the cancellation, in accordance with clause 9.1. Remember that the lowest fares have less flexibility. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. Drivers between 21 and 24 We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. For a 7 night holiday please search for 8 nights. Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 12.3. 1.8 We accept payment by credit card and debit card. Rentals on consecutive days without a flight in between will be considered one rental. 7.5. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. The organiser has to provide assistance if the traveller is in difficulty. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. 20.1. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. We will help everyone that wants to move their holiday. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. You can earn from250 to 1000points when you hire a car with Avis. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. Head over to theSIXT website for more information. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. Follow the link for details on how to send us your feedback. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) You should be aware that some Suppliers (e.g. Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. These conditions are publishedbelowfor your information. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. WebYou can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result.

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