Chief Digital Transformation Officer and Advisor to the Minister of ICT, Nigel Carty, says the Government’s digital transformation agenda represents one of the most important shifts in the way St. Kitts and Nevis governs, serves, and empowers its citizens.
Speaking at the Digital Transformation Townhall Meeting at the Newtown Community Centre on Monday, Carty described digital transformation as a central pillar of the Sustainable Island State Agenda (SISA)—an initiative championed by Prime Minister Dr. Terrance Drew. He said the government’s focus is not only on innovation but on building resilience and ensuring that every citizen benefits from a more connected, transparent public sector.
“Digital transformation is not a fad; it is an imperative. It is really about using digital technologies, electronic technology to improve the way our government functions, the way it serves people, increases access to citizens, and the way we use technology to take care of the environment.”
He explained that the Government’s vision for a sustainable future is one where St. Kitts and Nevis becomes “more resilient, prosperous, and harmonious, with equal access to education, healthcare, business opportunities, and basic resources for all citizens.”
Carty outlined how the ongoing reforms will enhance efficiency, accessibility, and accountability across government. By digitalising services such as the passport application process, civil registry, and business licensing, citizens—whether at home or abroad—will soon be able to complete key transactions entirely online.
He also highlighted how the digitisation of government records will improve transparency and data-driven governance. “When information becomes digital, it becomes usable. It allows the government to plan better, make informed decisions, and respond more effectively to people’s needs,” he said.
The Chief Digital Transformation Officer explained that this modernisation effort includes people transformation, process transformation, and technology transformation—ensuring that staff are retrained for digital systems, outdated processes are streamlined, and new secure technologies are deployed.
Carty also underscored the importance of policy and legislative reform to protect citizens’ privacy and data. “Digital transformation isn’t simply about technology; it’s about responsibility,” he noted. “We must have laws that define how data is stored, accessed, and protected.”
He confirmed that several key systems—including the national digital identity (eID), Electronic Civil Registry System (ECRS), trade single window, and national addressing platform—will soon be integrated, allowing citizens to access multiple government services from a single digital point of entry.
“This is the ‘so what’ of digital transformation,” Carty concluded. “It’s about a new way of governing, new frameworks, and new tools that make government more efficient and citizens more empowered.”
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