axs change delivery address

Price and availability of any ticket, product or service on the Service are subject to change without notice. For tickets to events located in the United States, the Service is operated by AXS Group LLC. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. United Parcel Service of America, Inc. All rights reserved. Thank you for contacting AXS. x. Verification of information may be required prior to the acknowledgment or completion of any purchase. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. A per-order delivery fee may also be assessed, depending on the delivery method. Required fields are marked *. Dollars. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Thank you for contacting AXS. I called AXS and waited on the phone for a long time - put on hold, etc. Be sure to inquire about the process for a return, as it can vary depending on the options available. Your email address will not be published. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. On 3/20/23 I received the following email. Get answers to product and service FAQs quickly, without having to make a call. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. All attendees must conduct themselves properly at an event. At this time, we can't change your delivery address once the order has been processed. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Please consult the seller fee information found within our Service. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Please contact us at **************************************** if we need to update your method of delivery. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. To read the updated Privacy Policy, please. You may also be linked to a third-party site, which is not affiliated with our Service. Well guide you through the process. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. mail If you are purchasing a resale ticket (i.e. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Service Alert Due to Situation in Ukraine. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. 4. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. ups. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). What is will call and how do I pick up my tickets? I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. Your ability and/or right to transfer or resell tickets may vary. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Your phone is your ticket use the app at entry to get in. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. I am just so upset. If the package was sent to an incorrect address, then the sender is responsible. We will notify you by email if this box office collection is required. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. The place I found I could update a shipping address for passes is at the AXS Fan account page. Some shippers restrict the ability to change your delivery. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! ADDITIONAL TERMS. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. Please note that orders are processed only after a billing address and other billing information has been verified. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. x, Hello! For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. When were my tickets mailed out? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Thank you for contacting AXS. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Note that complaint text that is displayed might not represent all complaints filed with BBB. By using the Service, you agree to the Privacy Policy and Terms of Use. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. You can do it all in one place. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Be the first to know. I missed the delivery of my package and got a notice instead. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. The ticket is valid only for the event, date, time, and seat location issued. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. 5. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. In addition, UPS My Choice members can use the Delivery Planner to request a hold. Thank you for contacting AXS. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. There are no suggested results at this time. You can contact UPS directly to see if this is an option for you. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. This can be found on their website, specifically the Help page. How can I change or correct the delivery address for a FedEx package Ive already shipped? I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Free Boxes. You can find the number on their website under Contact Us. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. VIRTUAL (ONLINE) EVENTS. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Absolutely ridiculous. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. I did all of this. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. UPS Express Critical and freight shipments are not eligible for this service. I have sent the company numerous emails on an approximate date Id receive the tickets on. 2023 AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Yes, it is possible to reroute a UPS package. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event.

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