fendi customer service email address

You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi Fendi refuse to give me a refund or replace the glasses. Saturday: 10am-7pm EST. No reply at all. If you have any questions or need help with your account, you may Contact Us to assist you. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. I was give a web site to contact to voice my complaint which no longer exists. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. I received a refund for the item that I did not note as being defective. More than a month all I got was we are in touch with after sales and dont know exactly if we can. $2400 that's much!! Less than a month later the shoes are already pulling apart all of it. Can't find any other messenger bags that I really like. Information provided by various external sources. Get Contact Info. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Fill in this form to send us an email. They just keep sending the wrong paperwork to send back so DHL won't take it. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. The service is available from Monday to Friday, 9am to 6pm AWST. I sent at least 10 emails, no response. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : Today FENDI is synonymous with quality, tradition, experimentation and creativity. Terrible experience. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag The client was provided an option to get a full refund but she wasn't happy with that. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. We also ensure all reviews are published without moderation. Claim your profile to access Trustpilots free business tools and connect with customers. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! JavaScript is disabled. I opened the box and put them on March 6th only to find there is a rip/hole in them. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. There was an issue with the delivery of my items. It was too small so I returned it two days after he bought it only to be told I had to take store credit. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. I purchased a pair of boots (online order), which arrived in less than perfect condition. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." They say for their returns you only have 14 days..! We're happy to help with any questions you may have regarding purchases, our products and corporate information. I opened the chat box on the website to ask a few questions. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Unbelievable. I paid $430US for the glasses plus tax. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Made in Italy. *** completed their investigation on 10/26/2022. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. I purchased a pair of sunglasses online directly from Fendi. Are you guys at Fendi serious?? After seeing all the reviews Im starting to worry I wont get a refund! I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion BBB Business Profiles may not be reproduced for sales or promotional purposes. Their store staff is clueless and only interested to sell sell sell. Bought a 2500 bag. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would like my money back. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! can you write to their head office in italy? Terrible customer service from a so called high end company. I contacted the customer to say we had their parcel and asked if they had received ours. Thats appalling Customer Service!! I have purchased in just about every designer store and they all have a return policy except Fendi. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Wallet has aged a bit. It was something that was suppose to be attached to the purse but they never put it in her bag for her. Here are 8 tips for writing great reviews. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. Miscommunication and no updates , I will never order online from fendi again . On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Are you sure you want to remove the following item from your Bag. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. @fendi. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. Sounds frustrating and tedious but Im glad they made things right with you in the end. You can find them on the care card included with the slides. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. I have contacted FENDI twice. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. Anna is genuinely excellent to fendi. Relating to customer service only: Horrible. They say for their returns you only have 14 days..! Retrieve thousands of email addresses in single click without leaving your current tab. I contacted the Fendi store for a replacement. I am still awaiting a refund on the item that they sent to me damaged. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. After care is really bad. Verification can help ensure real people write reviews about real companies. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. 885058 I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Really disappointed - will not be purchasing again. Founded in Ro. Some of the add-ons on this site are powered by. Claim your profile to access Trustpilots free business tools and connect with customers. No one has contacted me. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. I was promised a call back from a supervisor twice. The belt got lost. Note that complaint text that is displayed might not represent all complaints filed with BBB. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. 18 complaints closed in the last 12 months. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. The item was bought in August 2021 and has a 2 year warranty. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. It may not display this or other websites correctly. On 10/13/2022 I placed an order for a pair of sneakers and belt. Or use one of these numbers if you need U.S. TDD services, or billing or international support. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. Please fill in this form to send us your inquiry. This is an authentic FENDI Denim Baguette in Blue. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. (By clicking "OK", your complaint will be closed as Resolved. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. FASHIONPHILE is not affiliated with Fendi. Customer Reviews are not used in the calculation of BBB Rating. I contacted the Fendi store for a replacement. We will reply to you as soon as possible. I immediately took a pic and emailed fendi. Basically they took the money and never shipped the shoes. But nope. I never even laid my hands on it. do you have a pic of your bag? The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. Contact our Customer Care at +61 1800959920. Anyone can write a Trustpilot review. DHL even sent us an email to forward to Fendi. I was really hoping it will hv optional additional hook for sling belt attachment. Hosted in the EU. Im struggling to get a replacement for 2 months! Enter a name to find & verify an email >>> . I was never contacted by the business for resolution. Never again. I feel sad just reading it. Productivity. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . But nope. I then called back and tried explaining to someone else what happened. www.fendi.com I called multiple times - was led down different rabbit holes and was given conflicting information. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. I was really hoping it will hv optional additional hook for sling belt attachment. The only thing I did like was sold out and would not be in production again. I contacted the customer to say we had their parcel and asked if they had received ours. The rep then told me to call the toll free number. Can't find any other messenger bags that I really like. Can't imagine how bad u feel when they gave u such a service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Surly that for Xmas they would have made this longer. Kim Jones joined her in 2020. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. Not to mention, everything I wanted to purchase was SOLD OUT. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Now granted; it's aged but I've had wallets that have cost 10X less last for longer. . Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. It became scratched and jewels had fallen out after just a few weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Suggested companies are based on peoples browsing tendencies. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. The store reached out to the client but, he didnt respond. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. Some of the add-ons on this site are powered by. I purchased a hand beaded Baguette that cost me $2400. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Fendi is a registered trademark of Fendi. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. I have heard so many negative things about their poor customer service. Problem still not resolved after spending over $600 on crap glasses. I will soon be disputing this charge with my credit card company. Still no refund and still have the wrong parcel. Absolutely one of the most third rate customer support from among the top brands. I would never ever buy from this company again!! I purchased tights & received the tights on Friday March 5th. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Terrible experience. *. No reply at all. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. i dunno wat to sayjust feel bad reading this. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Their store staff is clueless and only interested to sell sell sell. After care is really bad. Please find below our worldwide Client Services numbers and hours of service. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. Fill in this form to send us an email. We use dedicated people and clever technology to safeguard our platform. Don't buy from their boutiques, stick with the Department stores, they value our business. The company offered absolutely 0 help. LIVE CHAT. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. The person helping me said they would text me additional photos and videos of the item. Be aware before buying anything from their online store that you will be left alone if any issues. Are you sure you want to remove the following item from your Bag. Thank you, I hope so too. I sent at least 10 emails, no response. They lost a customer and his family for life. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. Shopping Bag (0 items) Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. Will let you know either way! Problem still not resolved after spending over $600 on crap glasses. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. i cannot believe this company is doing business in this matter. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. i think that i will be furious too! Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. Needless to say no one has called to set up the **** This has been the worst experience ever. I called customer service in new york and got no satisfaction. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. I would never use this company again. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Its day 26 since I ordered the product from Fendi online store still no updates on the order. We will reply to you as soon as possible. 2023 Trustpilot A/S. Contact us. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. Shop a . Made in Italy. Are you sure you want to remove the following item from your Bag? GoFedEx 1.800. I do not have a store near me and wanted to see the item in real life to make my decision. So far the service has been very thorough. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Wow. I am sorry this happened to you, but hopefully you willl get some satisfaction. I have purchased in just about every designer store and they all have a return policy except Fendi. If they give me my money back, the bag costs +100 today!!!! You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. No refund for months, no response from FENDI. Customer Service. What is FedEx customer service email address? !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Its 20 days. Our team is here to answer all your questions and assist with any needs. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Not purchasing anything from Fendi again period. Advanced Search . Organisation Model pursuant to Legislative Decree 231/2001. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Find out how we combat fake reviews. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. Terrible customer service from a so called high end company. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. BBB Business Profiles generally cover a three-year reporting period. I did everything right and quickly from 12/12 to Jan 2nd. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. The item was received on 10/11/2022 at the warehouse. You are very fortunate, Fendi, to have such a treasure on your team. Bought a 2500 bag. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Well Monday came and she told me nope. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. 1-888-TOM-FORD.

How To Compliment A Girl Physically, Clarkston, Wa Houses For Rent, Shreveport Times Obits, Beach Wedding Packages Cyprus, Articles F