greatix newcastle hospitals

This is the version of our website addressed to speakers of English in the United States. Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. In this interview, Ben explainswhy theyve started collecting positive feedback through a peer-to-peer system called GREATix. Unfortunately this fails to recognise that the vast majority of what we do on a daily basis is good; indeed some of it is excellent. We've put some small files called cookies on your device to make our site work. Our staff networks will support a fairer and more diverse MKUHfor everyone. Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. A woman has died after she was hit by a bus as she crossed a road in the centre of Newcastle. %PDF-1.7 "Early on I stumbled across a concept of sharing learning from good work that was championed by Dr Adrian Plunkett and his now famous Learning From Excellence (LFE) movement, and this had been on the back burner and niggling away at me for some time. Crewe Road South, St George's Hospital Yammer site. St George's related links. With a little kick start from trusted allies, we started to recognise others work and soon the concept took off. 30 Sep 2022 20:41:13 Restaurant Maximilian's, Geisenfeld: See unbiased reviews of Restaurant Maximilian's, rated 5 of 5 on Tripadvisor and ranked #9 of 13 restaurants in Geisenfeld. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. The system is accessible from a Trust computer or from any mobile device via their Trust login (thanks to great work by the Trust IT Team). As the frontline of the NHS in Scotland and with over 4500 members of staff, we provide an emergency ambulance service to a population of over 5 million people serving all of the nation's mainland. Kath Evans "At a similar time I discovered the concept of Safety-II and the shifted view that when understanding safety and incidents we traditionally only look at things that go wrong, and ignore the instances of things going well and the fact that the thing that has gone wrong has almost always gone right numerous times before. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. The person or team the form is submitted about receive a thank you e mail and details of what the submitter saw which they thought was excellent. The form itself is already open to anyone and it can be used butwerecurrently only actively promoting this for Scottish Ambulance Service staff. This could be for anything. From the amazing work going on in one department to improve patient care to the individual who consistently goes above and beyond, the staff awards are an opportunity for all staff and departments to be recognised. (it can be anonymised if preferred). Sadly a lot of the learning from excellent practice is missed. Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. help shape and deliver our organisational strategy and policy. . This learning is then presented back to the organisation through forums such as our, The main challenges for us were taking the idea from a more static environment, such as a hospital, to a mobile healthcare service. Want a quick and expert briefing on the biggest news stories? When you submit a GREAT-ix for a colleague they will receive a formal thank you letter for their portfolio and a postcard. Staff were opening up to the idea of saying Well done and the reports started to trickle in. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. The staff awards are our annual way of recognising and celebrating staff achievements from across the Trust. east midtown plaza privatization GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. Read more about our cookies, data and privacy. GREATix is a reporting mechanism for capturing positive feedback. East Midlands Emergency Medicine Educational Media, Royal College of Emergency Medicine (RCEM), Royal College of Paediatrics and Child Health (RCPCH). Numbers have exceeded Datix reports in several months. Please get in touch if you have any questions or comments. endobj At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a In healthcare we often focus on errors in an effort to learn from our mistakes and avoid further harm. Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. 2023 Patient Safety Learning. xZ[o;~G?*x|TUJr QUC6$BT]XfwRofYj}}9z2J.z9MF'd}\]rNV^'~OpAw3p%d[{ 0 .4_{4Z0` N {{-Y|&~>`2A?~mEa +(a2]Cqnuu\se*Pmkx+ es>06L)jT19Cw This could be for anything. Results Over 350 Greatixes have been submitted in the first year of the project. EXCELLENCE REPORTING (GREATIX): CREATING A DIFFERENT PARADIGM IN IMPROVING SAFETY AND QUALITY D Sinton 1, G Lewis 1, D Roland 2, 3 Abstract Objectives & Background The NHS safety culture predominantly focuses on negative events with staff being encouraged to report incidents via online tools such as IR1 or Datix. Submitted forms are themed to help share the learning across the Trust. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. These themes include things like patient experience, patient care and peer support. Good clinicians and managers recognise the situation and mediate directly with staff, 'behind the Datix wall'. Ultimately we want to use the completion of a #GREATix to share great practice. Here's the version we use. In a coincidental turn of events, there was also a request from staff that more emphasis is placed on feedback and praise for a job well done. Depending on how this goes over the next few months we are planningon expandingit further. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved one with excellent care . Does this restaurant offer table service? Western General Hospital, Hotels near Stadtpfarrkirche Maria Himmelfahrt, Hotels near (MUC) Franz Josef Strauss Airport. We've built on the example of . Long may it continue pic.twitter.com/IzQ1QxN8pp, I submitted an IR2 report but couldnt find the persons name so I put it under their team. At the momentwerein theinitialphase, which is for ambulance staff. GREATix Received Confirmation. At this time more than ever it was essential to have some positivity running through the every day difficulties we all faced, and the reports kept coming. I have 14 years experience working in administrative roles within the NHS, and for the last 9 years have been working in a system administrator and system manager roles with the Datix application, including Datix Rich Client, Datix Web and Datix Cloud IQ. Ben Watson is a Strategy Implementation and Quality Improvement (SIQI) Manager in the Scottish Ambulance Service. Edited 6 January, 2021 by PatientSafetyLearning Team. In healthcare we often focus our learning on what has gone wrong what happens when we focus our learning on what has gone well? For childrens health advice you can download The Little Orange Book which covers a wide range of illnesses in children from common minor ailments including teething, constipation, and colds, through to more serious conditions. sH1gwv&a_L#5'vXS6CoizB9bV1eceVsra\(mkFt~N7EA"Z1&UwG%nNOnB3+AY There are a number of ways in which we provide staff with the opportunity to have their voice heard and show our appreciation for all the work that they do. The form itself is already open to anyone and it can be used. Areas of potential development are then supported by the LFE QI team. We look forward to reading your entries and recognising the excellence you highlight. I completed my Datix Certified Professional Course in 2015.<br><br>I am a very approachable, professional and reliable individual who has a . Close Menu. Note: your question will be posted publicly on the Questions & Answers page. We use this information to improve our site. An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. This was in March 2020. Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. An incident you have attended where a colleague has gone over and above for a patient, or something as simple as a colleague who takes the time to ask you if you're ok . Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Menu "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. I became curious. Back to top of page "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. We all know how to provide feedback when things go wrong: Datix it! The staff member/s nominated for theGREATixreceive an e-certificate, but we also theme the submissions. Director of Childrens Nursing His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. Page 12 of 12 Find Out More Reports would come in for a range of incidents and near misses and would require investigation or would be filed for recording purposes. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. GREATix is a method of providing positive feedback about your colleagues for the things that mean something to you. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. while keeping it as simple as possible for staff to use. The accident happened at the junction between John Dobson Street and New Bridge Street West just after . Excellence is perceived differently for everyone but all your opinions count. Yes - but please ensure they are anonymous . Sarcoma surgery requires the removal of a margin of healthy tissue around the . Adrain Plunkett started learning from excellence in 2016 following his own experience of being seriously ill with sepsis. "There are numerous episodes of excellence seen every day. Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. At the sametime,I put up a. I thinkthatsthe brilliant thing aboutGREATix. Feel free to get in contact, my email isBen.watson1@nhs.scotor message me on Twitter @BenJWatson86, Note: The term GREATix was coined by Dr David Sinton, after working with Adrian Plunkett who set upthe Learning from Excellence Movement, You need to be a member in order to leave a comment. <>/Metadata 536 0 R/ViewerPreferences 537 0 R>> We are looking for a committed, energetic and resilient . more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. 2 0 obj Our form is 8 questions, most of which are things like name, station, do you want to remain anonymous etc. stream This has a detrimental impact on culture and wellbeing in a workplace. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. It is aimed to be for staff, by staff to encourage peer-to-peer recognition. "On secondment to another area I used the same simple steps and introduced the concept of GREATix to a colleague who embedded it locally, the exec team were presented with the concept during accountability meetings and so the spread begins .. Let someone know about something they did that you appreciated, when a team worked particularly well, or when a pathway worked well by submitting a GREATix and if your Trust doesnt have a positive learning system then start one. We would like to join a growing movement aiming to redress the balance and thereby improve care, morale and resilience. Asitsa concept, it can be as easy or as complicated as you want to make it. They will: tackle issues for underrepresented and disadvantaged groups and individuals, offer a place to come together, share experiences and facilitate learning and development, help shape and deliver our organisational strategy and policy. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. year we received over 2000 Greatix entries showing the good work our staff do. https://www.stgeorges.nhs.uk/submit-a-greatix/, 2023 Tripadvisor performs checks on reviews. This concept at its fundamentals relies on the acknowledgement that things do go right and recognising them when they do . We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. Here are two examples to inspire you. Deputy Medical Director Dr Michael Wright said: Our teams have been working really hard to put plans in place to safely staff our hospitals and community services in during the nurses strike, including the Bank Holiday. It was set up by Roy Lilly in 2015 to be a repository of inspirational ideas, The Academy is the place to share ideas about doing it right, boast about the good stuff and if you have a problem, the place to search for an answer.. Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. Then it wasaboutthe communication process. Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. It shows real promise as an improvement tool. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. 2023. What counts as a life-threatening emergency? Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. it can be as easy or as complicated as you want to make it. . This included identifying which patients can safely go home, combining wards and postponing much of our elective work to try and reduce bed occupancy as we headed into the weekend so we could prioritise our efforts on urgent and emergency care and looking after patients on our wards. It made me sad. One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. "Build it and they will come and come they did. But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. I would question norms and why they were norms. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. Trust electronic stationery. The bank holiday pharmacy opening times webpage will show which pharmacies are available and local NHS websites and social media channels will also have details of all opening hours over the holidays. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. In the twelve months since its inception we have received 500 reports from a whole range of work areas within the hospital and across a wide variety of staff groups. by General Intensive Care Unit, SGUL, Educator, teacher and educational supervisor resources, Electronic staff record including payslips and P60 (INTRAnet), Middle East Critical Care Assembly - FREE lectures, Research: ethics, relevant past, current and future studies, St George's electronic personal administrative sites, Useful educational resources on critical care medicine and specific topics, UK Critical Care Research Forum and other Research links, Open source (free) fulltext articles, online text books & other resources, https://www.stgeorges.nhs.uk/submit-a-greatix/. 2023 EM3 is licensed under a Creative Commons (CC BY-NC-SA 4.0) International License. GREATixis a reporting mechanism for capturing positive feedback. I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. More info available on @ sas pic.twitter.com/aMc74uZFw9, Copyright, If you do need medical care and it's not life threatening, contact NHS 111 online or your nearest pharmacy. * Yes - and you can publish my name. Submit a . \ xdDjF]e:F*=[H]HrwT[a. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett. The main question we have is What did the person do that was great? and a second optional question What could the organisation learn from this?. "Imagine where we would be if we spent as much time saying Yes as we do saying No were the words of a friend and senior leader over a coffee in a garden centre one winter Sunday with reindeer grazing outside. Greatix is our employee recognition scheme. 3 0 obj Kirchplatz 4, 85290 Geisenfeld, Bavaria Germany. While safety precautions have been agreed to ensure staff can provide "life-and-limb services", staffing levels in wards and departments will be much lower than usual and the public has been asked to only attend A&E in a life-threatening emergency. Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. 2 were here. Examples may include positive patient outcomes following expert care or a staff member going out of their way to be helpful in some manner. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. This is a structured approach to enable us to share the learning from the day-to-day excellence which is happening across the Trust. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. I would seek out new concepts and look at how I could embed them into what I was doing, my friends words and ethos resonating throughout, as she was never one to give up or shy away from something she believed in. Click here if you would like to find out more about the staff awards, how you can nominate and who our winners were last year. Members of the Royal College of Nursing (RCN) have joined the . It is our hope that others can follow our example and develop their own or utilise our system. The Newcastle upon Tyne Hospitals NHS Foundation Trust QUALITY ACCOUNT EASY READ 2020/21 Unconditionally registered with the CQC since April 2010 . Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. There were reports praising clinical practice, compassion, care, going above and beyond, for support and even for us the management team! It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Patient Safety Learning is registered as a charity with the Charity Commission Registration number 1180689. Milton Keynes University Hospital. Standing Way, Eaglestone, Milton Keynes, MK6 5LD. This group is responsible for developing strategy for and monitoring compliance with policy. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We MUST recognise the vital work our domestics & housekeeping colleagues do! gregory peck unending love. The real benefits on moral and culture still have yet to be realised. Clinical Skills & Assessment Centre, improve the staff experience on specific issues relating to each network. Listen to our latestpodcaststo find out What You Need To Know Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action. This site uses cookies to give you the best experience. Site map, North Middlesex University Hospital Ultimately we want to use the completion of a #GREATix to share great practice. Greatix is our employee recognition scheme. Sign up for a new account in our community. At the momentwerein theinitialphase, which is for ambulance staff. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. Seminal papers. This browser is not actively supported anymore. . GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make colleagues feel valued and appreciated. If you are interested in setting up GREAT-ix in your department or hospital using this website, get in touch. LfE began with a pilot project in Birmingham Childrens Hospitals Paediatric Intensive Care department (PICU) as a system for all staff to voluntarily report episodes of excellent practice. As an improvement team we regularly review theGREATixthat aresubmitted. Page 2 of 12 . So, let's turn the table on Datix and start letting people know when they are awesome. This year we received over 2000 Greatix entries showing the Asitsa concept. Get quick answers from Restaurant Maximilian's staff and past visitors. endobj It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have done and provide more information on how we have gone about it.

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